Returns

Before returning any equipment to redpost for Service or Repair please read the following information

Equipment Selection

Monitors

Unless the frame is physically damaged, please remove monitors from their frames; you can discard the frame screws as new ones will be included when we return the monitor.

Return as many probes and plugs with the monitor as you can spare for recalibration, as observed problems with a monitor may actually be caused by a damaged probe. Probes returned with a PU monitor that do not require repair will be recalibrated free of charge.

Printer/Chargers

Return your charging cable at the same time as the main instrument, as cable damage can be misdiagnosed as a faulty printer/charger.

Documentation

In order to get your equipment back to you as fast as we can it is important for us to know what we are expected to do with your return. Do you want it serviced or just recalibrated? Is there a fault with it that needs to be put right?

To make this simpler we have produced a form that can be printed out and sent with your shipment. We would appreciate it if you could take the time to fill this in.

We often find that the person sending equipment back for repair is not the person who discovered the fault. It is very important that we have as much detail about the circumstances of the error as possible, so if you did not discover the fault please take 5 minutes to talk with your colleagues to get as much information as you can before filling in the form. That 5 minutes might mean you get your equipment back days sooner!

Box being packed for return

Packing

  1. If still wet from the pasteuriser shake off standing water and leave to dry.
  2. Wrap the instrument in bubble-wrap and secure with tape.
  3. Select a box large enough for at least 2 inches free space around the instrument.
  4. Half fill the box with resilient void filler.
  5. Put the equipment into the box and nestle within the filler material.
  6. Fill the rest of the box with void filler.
  7. Securely tape all the seams of the box with wide parcel tape.

For further information please check your courier's packaging guidelines.

Packing Materials

  1. Ideally use a new double corrugated cardboard box to pack your instrument. However, reusing an old cardboard box should not be a problem, as long as it is of good quality and in a good condition.
  2. We recommend using new bubble-wrap; however, if this is not available make sure the bubble-wrap you use still has a significant number of bubbles un-popped.
  3. Use good quality void filler such as expanded recycled polystyrene chips. Do not use crumpled newspaper, shredded paper, air cushions or starch based chips as these will not cope with the weight of the instrument.

Addressing

If you fill in the returns form above, then an address label is included. Otherwise please address returns to:

Service Department
Redpost Electronic Products Ltd.
The Old Pumping Station
Toft Road
Bourn
Cambridge
CB23 2TT